FAQ

Custom 

I love working on custom projects. Please start the convo by scheduling a custom consultation call

Production

Please allow 4-8 weeks for production of your heirloom. Contact us for rush order information

Shipping

All orders are shipped via FedEx, with insurance and require signature for delivery. Most orders arrive within two days for domestic US shipments and 14 days for international shipments. 

Be sure to double check your shipping address when placing an order online. Moulton is not responsible for unreceived shipments if the customer listed the wrong address.  

Refund Policy

Each order is made especially for the purchaser and therefore final sale and cannot be returned. If you have questions about this policy, please email before ordering hello@moultonheirlooms.com

Ethics

Moulton exclusively uses recycled metal and all stones are ethically and fairly traded (per The Kimberly Process). 

Repairs

Moulton covers the cost of repair with normal wear for the first six months. If your ring is bent, shows negligence, etc. there will be a repair cost. There will be a repair fee after six months. 

It is recommended that prongs are checked yearly.

Jewelry Insurance

Moulton recommends insuring your new jewelry with Jeweler's Mutual.

What is Moissanite?

Think of moissanite as a cultured diamond. Moissanite is engineered to give the appearance of a diamond but is compositionally different. It is eco friendly, a great value, and very durable (suitable for every day wear).